Customer Success Associate

Willo is hiring!

About

Willo is a radically new way to get a super clean mouth, poised to transform your health and how the whole world approaches oral care. 🚀

Based in 🇫🇷 and 🇺🇸, we're a team of hardware, software and design enthusiasts building the future of Oral Care 🤖
Invented by dentist and co-founder, Jean-Marie de Gentile, Willo is the most effective way to clean your teeth - it's 100% automated and faster than an electric toothbrush. Our proprietary technology is patented in the USA, EU, and China. We're really well funded by Kleiner Perkins and BPI.

Coming soon to a bathroom sink near you 🦄

Job Description

Job Description
As our Customer Success Associate, you will be responsible for ensuring that all of our customers are on-boarded successfully and have a continuously positive experience using Willo. An integral part of our marketing team, you’ll be the main point of contact for our customers, providing them with a unique and individualized experience and directing feedback back to the Willo team.
You’re a dental expert and love people. You’re a registered dental hygienist, certified dental assistant, or dentist, and interested in joining a new kind of team, filled with dentists, entrepreneurs and engineers, with the goal to bring real change to the world of oral care.

What You’ll Do
🦄 Responsible for executing the full cycle of onboarding for each new customer of Willo. You provide each new customer with a tailored set up, ensuring that they understand how to use Willo and make customized recommendations to enhance their oral care routine
🦄 Communicate with new customers via phone and chat, between purchase and first use of their Willo device
🦄 Offer guidance and expertise on oral hygiene, best practices and how to make the most of Willo
🦄 Respond to customers who are having issues with their Willo. Troubleshoot with them to ensure they are fully satisfied
🦄 Meet with our marketing and engineering teams regularly to provide feedback on the device, software, and overall experience, in order to develop a customer-centric product strategy

Preferred Experience

Your Background
🤗 You're a dental professional: Registered Dental Hygienist, Certified Dental Assistant, or Dentist
🤗 2+ years of experience working in a dental practice
🤗 Work in hospitality, customer experience, or start up roles a huge plus
🤗 Prior work with communities with special needs and/or children a plus
🤗 Tech-savvy, comfortable with technology

Who You Are
🔥You love the challenge of a fast-paced startup environment
🔥You’re highly empathetic, an active listener, and care deeply about people and learning their specific unique needs
🔥You are creative, you think outside the box, and get excited to tackle complex problems
🔥You are an excellent communicator; you love working with a diverse set of people and are great at cross-collaborating with multiple departments

Additional Information

  • Contract Type: Full-Time
  • Start Date: 30 October 2020
  • Location: New York, United States (10001)